Faq

A: We don’t replace good vendors; we organize and manage them. We become your single point of contact, coordinate the work, keep records, and step in when things go wrong. You can keep any vendors you trust and we’ll plug them into your plan.

A: When you’re in residence, we continue quietly handling everything in the background with additional on‑call support. We don’t disappear. You still use us as your first point of contact for issues, vendors, and small tasks you don’t want to deal with. The difference is we avoid scheduling disruptive work during your stay unless you ask us to. Our goal is simple: when you’re there, your time is spent enjoying the home, not managing it.

A: No. We do not do guest or STR management. We focus 100% on protecting, maintaining, and improving the property itself for owners who use it personally. That focus is why we can run the home at a very high standard.

A: For our Steward and Concierge Elite members who pay annually up front, we offer a clear money‑back guarantee. If in the first 60 days you don’t feel it’s a fit, we’ll refund what you paid for the membership. You’ll still keep the written property summary and plan we created during that time. On your call we’ll walk through the exact terms so you know exactly how it works.

A: Handymen and GCs fix things you already know about. We prevent problems, watch for issues while you’re away, coordinate all vendors, and keep a year‑round plan active. Our job is to make sure you rarely get the “we have a problem…” call in the first place.

A: We handle all routine operations, maintenance, emergencies, and most capital improvements (for example: roof or window replacement, siding, mechanical system upgrades, and landscape projects, etc.) For large additions, major remodels, or new builds, a general contractor is needed. In those cases we work alongside your GC as your boots on the ground, while making sure the rest of the property stays well cared for.

A: We have established a network of reliable and skilled contractors and service providers who meet our high standards of quality and professionalism. We carefully vet and select our partners based on their expertise, track record, and customer satisfaction. We regularly assess their performance to ensure consistent service excellence.

A: We understand that emergencies can occur at any time. That’s why we have an emergency hotline available for our clients. In case of an after-hours emergency, you can reach out to our dedicated emergency contact number, and our team will respond promptly to address the situation and take appropriate action.